Because eating well at work deserves a little extra. The FELFEL Loyalty Program makes your daily lunch, drink or snack even more attractive. Enjoy fine food, collect benefits - and let FELFEL to reward you for eating well every day.
what awaits you
Here’s how it works: the more you enjoy, the more you unlock:
LEVELS
Everyone starts as a Taster. Become a Gourmand by enjoying 8 FELFEL products within 28 days. Whether it's lunch, a snack or a drink - every purchase counts. Because those who eat well on a regular basis deserve recognition!
Vouchers
Download the FELFEL App and complete your registration, including email verification, to receive a CHF 5 welcome voucher - valid for one month after activation.
At FELFEL, birthdays really matter. Add your birthday to your profile and get a CHF 5 voucher on your special day - to celebrate with something delicious from the fridge.
Challenges
VIP Happy Hour Pass: Make 8 purchases in 28 days and get 50% off all products with an expiry date before the end of the week – every Friday, one hour earlier than everyone else.
Double Deal Challenge: Spend CHF 120 in one month and receive two CHF 5 vouchers for the following month. They are valid for one month and perfect for little moments of indulgence in between.
* Voucher conditions: Vouchers must be activated and are valid for one month. Each voucher is redeemed in full - even if the purchase value is lower. This is why some Rewards contain two vouchers so that you can enjoy them on different days.
How to join in
It's easy to take part - your FELFEL and the app are already ready:
Download or update the FELFEL app: Available in the App Store and Google Play.
Log in with your work e-mail: Use the same address you use for FELFEL.
Complete your profile: Add your birthday (for a little surprise) and confirm your e-mail address.
Unlock food & rewards: Every meal counts - watch your level rise and new perks appear!
FAQ
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You receive the Welcome Voucher only after verifying your email. If your email is verified and you still don’t see it after 24 hours, our support team will check your account.
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Your Birthday Voucher is sent on the day of your birthday. Make sure your birthday is added correctly in your profile, at least one day before your birthday. Vouchers are valid for 30 days.
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Double Deal vouchers are always issued on the 1st day of the following month. If you qualify and do not see your vouchers by the 2nd day, please contact support.
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Changing your birthday does not grant an additional voucher in the same year. You will receive your next Birthday Voucher on the new date in the following calendar year.
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All vouchers are valid for 30 days from the date of issue. Expired vouchers cannot be reactivated unless a technical issue prevented usage.
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Check that your voucher is:
activated
still valid
If you made a purchase and the fridge was offline, the discount will be applied retrospectively and shown in your transaction history.
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No. All vouchers are personal and linked to your FELFEL account. They cannot be transferred or shared.
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Loyalty data is tied to your original account. Rewards cannot be migrated between accounts, but support can check for any active vouchers.
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Gavetti purchases currently do not count towards Loyalty Program rewards. Usego purchases do count.
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If you have completed 8+ purchases in a month and should have early access, please send:
a photo of the POS screen, or
proof of purchase And support will help resolve the issue.
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Vouchers always apply in full. If the purchase amount is lower than CHF 5, the remaining value will be lost.
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No. Individual vouchers cannot be withdrawn once assigned.
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Once a voucher is activated, it will be automatically applied to your next purchase. After activation, vouchers cannot be deactivated or “saved for later.”