FAQs

How often does the menu change? What is the cost to the company? What happens to the food containers? Many good questions about FELFEL and very simple answers:

First Aid

  • You can access and set up your user account in my.felfel.ch. With choosing ‘sign in’ on https://felfel.ch/ get to the login and register page. You can also simply download our FELFEL app and log into your account there. With the app you can also open the fridge, so the badge is no longer needed.

  • It can sometimes happen that users forget to scan a product. In such cases, the inventory does only change physically and the app inventory remains equal (as the system didn’t recognize a barcode scan).

  • No worries, it can happen to the best. Please remove the badge in your my.felfel account (PROFILE -> MANAGE BADGE -> REPLACE) and get a new one at the person taking care of the FELFEL in your company. If you don’t know who this is, contact us via support@felfel.ch or +41 43 536 74 51 and we will tell you. :)

  • Just contact us and we will deactivate your badge for you. Maybe your new company also has a FELFEL fridge? In that case, you can take the badge with you and tell us your new business email address. If they don’t have a FELFEL yet, why not recommending it. Two weeks of free FELFEL Food are waiting for you. ;)

  • Please write an email to us with the details of the meal which got charged too much. We will manually correct it. You can also shortly call +41 43 536 74 51 to do so. :)

  • Please write an email to us with the details of the meal. We will then manually charge it to your account. You can also shortly call +41 43 536 74 51 to do so .:)

  • Your account balance is shown in your profile. In the app you’ll see it when pressing on the profile icon and on my.felfel.ch, when clicking on "Profile" on the top bar of the start page.

  • Your account balance is shown in your profile. In the app you’ll see it when pressing on the profile icon and on my.felfel.ch, when clicking on "Profile" on the top bar of the start page.

  • In this case you can simply top up your account with money from your PostFinance, TWINT, Reka or Lunch Check account.

  • If you don't have any of the payment options, you can also make a bank transfer. For details just contact our support team, they will be happy to help you.

FELFEL in your company

  • The FELFEL concept is a complete food service offering, so the company doesn’t have to do anything – except provide a power outlet. There are different pricing models at which the company can offer the FELFEL to their employees (depending on the monthly service charge). Give us a call or book a free tasting, we are happy to tell you more!

  • Luckily, you don't. FELFEL and our good food is available everywhere in Switzerland and Liechtenstein.

  • We deliver the FELFEL to your office and install it in a suitable spot – usually in your cafeteria or coffee corner. On the day of the launch, we offer a free tasting to all of your employees. We hand out personalized FELFEL badges to all of your colleagues and explain how it works. Again, this is on us – no cost to the employer, and we take care of all the details!

  • Give us a call at +41 43 544 28 69 or send us an email at tasting@felfel.ch. We are more than happy to set up a free tasting and discuss the details with you.

  • Nothing. We would love to treat you and a group of your colleagues to a delicious lunch and to introduce you to FELFEL. Simply call us at +41 43 544 28 69 o and tell us which dates suit you best. Or go ahead and book your free tasting on the homepage right away.

  • Thank you for your interest! We’re very happy to tell you that we designed a special model, which is more suitable for smaller companies like yours. Please get in contact with us either through E-mail (tasting@felfel.ch) or phone (+41 43 544 28 69).

  • To cater for different needs, we offer the following models: FELFEL Classic, FELFEL Mini for smaller companies with under 50 employees and FELFEL Maxi for big companies. We also provide additional drink and snack offers for our existing clients. For more information give us a call at +41 43 544 28 69 or send an email to tasting@felfel.ch.

  • With FELFEL you won't have any acquisition costs or effort: we install your FELFEL, fill it up und take care of service and maintenance. Our support is available to you daily in four languages. Instead of rent you just pay a monthly service fee.

    FELFEL is significantly cheaper than having your own canteen and also offers many free extras, such as an inauguration party, a glacé surprise or a tasting event. Employees can have breakfast from CHF 1.50 and enjoy fine organic drinks. Every day there are more than 10 different lunch menus from CHF 6.

    We would love to discuss the details and most suitable offer for your company. Get in touch under +41 43 544 28 69 or write an email to tasting@felfel.ch

  • A small, free (well located) spot of about 1 m2 with a power outlet within reach and Swisscom mobile reception. Voilà.

  • This depends on the number of employees and the size of the break room, or how staggered the lunch breaks are. We would recommend about 3-5 microwaves (average) per FELFEL at the beginning.

  • The easiest solution is to recommend the FELFEL app to your employees, where everyone can register independently. If desired, we can provide physical badges, which can typically also be linked to company badges. We will be happy to clarify this before installation.

  • We are on site every day in the pre-arranged time slot in the morning before 11 am. We also empty the recycling boxes for our PP packaging then.

  • Yes, you can. Our Food Scouts love to get feedback! Many of our dishes were inspired by customer ideas; send us an email at support@felfel.ch anytime.

HOW TO for FELFEL Clients

  • The easiest and quickest way is in the microwave at 600 watts. There is a time recommendation on the label on each dish. Of course, the dishes can also be heated in a steamer or simply in a pan - depending on your infrastructure.

  • Register -> Activate Account -> Add payment method -> Connect Badge or use QR Code -> Open FELFEL -> Take out, scan & finish purchase -> Close & enjoy!

  • Of course - once you have installed a FELFEL account, you can get your favorite dishes from any FELFEL in Switzerland.

  • Our fresh dishes are produced exclusively in Switzerland. The meat comes from here - always. We guarantee that.

  • We value certifications such as 'organic', but do not require them, as it is sometimes difficult and costly for small local farms to obtain them.

  • The products are freshly prepared every day. Glutamate and other chemical flavour enhancers are taboo. Fresh dishes last for 3-5 days.

  • Thanks to our nationwide collaboration with the Schweizer Tafel, we are able to distribute products that are still edible to people in need. In addition to constant analysis and replenishment according to consumption, there is also a happy hour on Fridays, where fresh dishes can be bought at half price from 3 pm.

  • In the top left corner of our labels, you find symbols* from which you can retrieve first information. If the symbols aren’t sufficient, you always find all the ingredients written on the label or when you click on the menus in your profile. *Find their description in the app or on myfelfel.ch (scroll down to the bottom).

  • If your company has the cutlery delivery included, you’ll find forks and spoons in a wooden box beneath the FELFEL. Knives aren’t needed for our dishes! ;)

  • The packages of our hot meals, the PP Boxes, are microwave safe. Lift the lid slightly before putting the box into the microwave. In the top right corner of the label, you also find the recommended heating minutes. We do not recommend to put the other packages into the microwave.

  • Our PP Boxes are 100% recyclable. After you have enjoyed your meal, please rinse the box quickly and always throw it into the blue PP bin. Our drivers will collect them and bring them to the recycling location.

  • The menu changes weekly and will not be repeated in exactly this weekly combination. Of course, we have dishes that are so popular that they always find their way back into the FELFEL. However, this only happens after 6-8 weeks at the earliest.

Menus

  • You can always find this week’s menu on your my.FELFEL.ch account. The online portal even shows you which dishes are in your FELFEL fridge at that very moment – but first you have to get a FELFEL in your office!

  • Fortunately you don't. There is plenty of space in the FELFEL, and typically there is something for every taste and budget. The fridge is "intelligent": it refills what is in particular demand. With time and regular consumption, our assessments become better and better.

  • There are smaller and larger dishes. A full, warm lunch can contain more than 500g - even hungry employees will be satisfied.

  • The entire menu changes weekly – you could go for a year without ever eating the same lunch twice! Certain FELFEL favorites return every few months. Classics, breakfast snacks and drinks are offered a bit longer.

  • You can find the prices on your myfelfel account. On the home screen you can see the price under each photo. Everything costs between CHF 1.50 for a yogurt and from CHF 6 for the large menus to heat up.

  • We are happy to take care of that. Our food scouts bring new products to the FELFEL every week, as well as popular hits in different combinations. We make sure that the selection includes something for every food preference. Vegetarian, vegan, hearty or with meat, there is something for every taste.

Recycling & Sustainability

  • FELFEL meals are carefully packed in PP boxes that protect the ingredients and ensure their freshness. PP is a 100% recyclable material. A dedicated recycling bin is made available to every company by FELFEL. Our team is collecting the packages regularly with our bio gas vehicles and brings them to a recycling facility in Switzerland.

    We love our planet and each and every step of the process has been thoroughly designed to have the smallest footprint possible. Our team is constantly searching for new ways of improving it and making it even more sustainable.

    Our PET bottles can be recycled through the national recycling programme, just like at home :)

  • Sustainability is a central concern for FELFEL and one of the team's three corporate values. The three key pillars of sustainability at FELFEL include: the health of employees in the workplace as a central element, ecological action and support for the local economy with a focus on small family businesses.

  • The type of material is mentioned on the packaging. Our fresh dishes with short shelf lives are typically packed in PP boxes, which is a safe solution. PP plastic is easily recyclable, so we do it for free, here locally in Switzerland and via the recycling box we provide.

Payment method

  • We are very happy to offer the following payment methods: Mastercard, Visa, American Express, TWINT, PostFinanceCard, Lunchcheck and Reka.

  • Payment with prepaid cards is only possible in companies that wish to offer them specifically. The cards can be redeemed at the FELFEL as follows: Click "Prepaid Card Redemption" -> Scan card -> Hold badge to the FELFEL icon. This way, the badge is automatically topped up with the amount on the prepaid card.

  • With the FELFEL gifting function on the app or online on your user account, you can send a small gift with a personal message to your work colleagues at any time.

  • Yes, that's possible. With various FELFEL subsidies, you can say thank you to your employees in a simple and special way. Our individual options can be optimally tailored to you and your team. If you are interested, you can contact your FELFEL contact person or send an email to tasting@felfel.ch - we will be happy to get back to you.

And finally: WE MAKE IT FUN!

Hospitality goes well beyond a delicious meal and a top-quality coffee. We want you and your team to enjoy and let us take care of things - from start to finish.