FAQs

How often does the menu change? What is the cost to the company? What happens to the food containers? Many good questions about FELFEL and very simple answers:

First Aid

  • You can access your user account at my.felfel.ch and set it up there, or download the FELFEL . When you go to the home page of the FELFEL , you’ll be taken to theLoginand registration page. You can also simply download our FELFEL and log in to your account there. With the app, you can also open the fridge, so a physical badge isn’t required.

  • Just go to my.felfel.ch and click on Profile > My Account > Edit > Delete Account. Important: Your outstanding balance must be 0; otherwise, you cannot delete the account.

    Maybe your new workplace has a FELFEL or a Gavetti ? In that case, you don't need to delete your account. Just email us at felfel

  • When you create your FELFEL , simply add a valid payment method. Depending on the billing option you choose, the amount will then be automatically charged to that payment method.

FELFEL in your company

  • The FELFEL concept is a complete food service offering, so the company doesn’t have to do anything – except provide a power outlet. There are different pricing models at which the company can offer the FELFEL to their employees (depending on the monthly service charge). Give us a call or book a free tasting, we are happy to tell you more!

  • Luckily, you don't. FELFEL and our good food is available everywhere in Switzerland and Liechtenstein.

  • We deliver the FELFEL to your office and set it up in a suitable location—usually in the cafeteria or break room.

    On launch day, all employees will be treated to a free tasting. We’ll show you how everything works and help you set up your FELFEL .

    We cover everything—there are no costs to the employer, and we take care of all the details!

  • Just send us an email at felfel. We look forward to organizing a free tasting and discussing all the details with you.

  • It’s free! We’d love to invite you and a few of your colleagues to a delicious lunch and FELFEL you FELFEL .

    Just send an email to felfel and let us know which dates work for you. Or book your free tasting directly on our website.

  • Thank you for your interest! We are pleased to announce that we have developed a special model that is better suited for smaller companies. Please feel free to email us at felfel.

  • To cater for different needs, we offer the following models: FELFEL Classic, FELFEL Mini for smaller companies with under 50 employees and FELFEL Maxi for big companies. We also provide additional drink and snack offers for our existing clients. For more information give us a call at +41 43 544 28 69 or send an email to tasting@felfel.ch.

  • With FELFEL no upfront costs and no hassle: We install your FELFEL, fill it up, and handle all service and maintenance. Our support team is available every day in three languages. Instead of a rental fee, you simply pay a monthly service fee.

    FELFEL significantly more affordable than running your own cafeteria and also offers many free extras, such as a grand opening event or a tasting. Employees can enjoy breakfast and delicious organic beverages starting at just CHF 1.50. Every day, there are more than 10 different lunch options starting at CHF 6.

    We’d be happy to discuss the details and find the best solution for your business. Just send us an email at felfel.

  • A small, free (well located) spot of about 1 m2 with a power outlet within reach and Swisscom mobile reception. Voilà.

  • This depends on the number of employees and the size of the break room, or how staggered the lunch breaks are. We would recommend about 3-5 microwaves (average) per FELFEL at the beginning.

  • The easiest solution is to recommend the FELFEL to your employees. Everyone can sign up independently there. But yes, you can link your company badge to your FELFEL . Please note that we cannot guarantee this will work for all types of badges.

    Alternatively, you can also use our physical FELFEL . We’d be happy to go over the details with you before installation.

  • Depending on the service, we are on site 3–7 days a week—always during the prearranged time slot before 11 a.m.

    Then we’ll also empty the recycling bins for all types of packaging, except PET.

  • We always love to hear from you. Feel free to email us anytime at felfel. It will be forwarded directly to our Food Scouts.

  • Once you've set up a FELFEL , you can order your favorite dishes from any FELFEL Switzerland.

HOW TO for FELFEL Clients

  • The easiest and quickest way is in the microwave at 600 watts. There is a time recommendation on the label on each dish. Of course, the dishes can also be heated in a steamer or simply in a pan - depending on your infrastructure.

  • We value certifications such as 'organic', but do not require them, as it is sometimes difficult and costly for small local farms to obtain them.

  • The products are freshly prepared every day. Glutamate and other chemical flavour enhancers are taboo. Fresh dishes last for 3-5 days.

  • In the top left corner of our labels, you'll find symbols* that provide some initial information. If the symbols aren't enough, you can find all the ingredients directly on the label or by clicking on the menus in your profile. Allergens are listed in CAPITAL LETTERS in the ingredients list.

    *You can find a description of the symbols in the app or at my.felfel.ch (just scroll down).

  • If your company has included cutlery in the delivery, you'll find forks and spoons in a wooden box next to the FELFEL. You won't need a knife for our dishes! ;)

  • The packaging for our hot meals is microwave-safe. Loosen the lid slightly before placing the container in the microwave.

    You'll also find the recommended microwave cooking time and the appropriate power setting in the top right corner of the label.

Menus

  • You can find the current menu at any time in your FELFEL or in your FELFEL . But first, of course, you need access to a FELFEL.

  • Fortunately, no. FELFEL plenty of space at FELFEL , and you’ll usually find something to suit every taste and budget. The fridge is “smart”: popular items are automatically restocked. Over time and with regular use, our recommendations keep getting better.

  • There are smaller and larger dishes. A full, warm lunch can contain more than 500g - even hungry employees will be satisfied.

  • The entire menu changes every week, and some items change as early as midweek. So, in theory, you could have something different for lunch every day for a whole year! Some FELFEL come back every few months. Classics, breakfast snacks, and drinks usually stay on the menu a little longer.

  • You can find the prices in your FELFEL or in your myfelfel account. In the “Menu” tab, you’ll see the price listed directly below each product. You can also find the prices on the FELFEL at the store under the “Prices” tab. Prices range from CHF 1.50 for a yogurt to CHF 6 and up for lunch options.

  • We are happy to take care of that. Our food scouts bring new products to the FELFEL every week, as well as popular hits in different combinations. We make sure that the selection includes something for every food preference. Vegetarian, vegan, hearty or with meat, there is something for every taste.

  • The menu changes weekly and will not be repeated in exactly this weekly combination. Of course, we have dishes that are so popular that they always find their way back into the FELFEL. However, this only happens after 6-8 weeks at the earliest.

Recycling & Sustainability

  • FELFEL meals are carefully packed in PP boxes that protect the ingredients and ensure their freshness. PP is a 100% recyclable material. A dedicated recycling bin is made available to every company by FELFEL. Our team is collecting the packages regularly with our bio gas vehicles and brings them to a recycling facility in Switzerland.

    We love our planet and each and every step of the process has been thoroughly designed to have the smallest footprint possible. Our team is constantly searching for new ways of improving it and making it even more sustainable.

    Our PET bottles can be disposed of through the regular PET recycling program—just like at home. :)

  • Sustainability is a central concern for FELFEL and one of the team's three corporate values. The three key pillars of sustainability at FELFEL include: the health of employees in the workplace as a central element, ecological action and support for the local economy with a focus on small family businesses.

  • Our fresh dishes are produced exclusively in Switzerland. The meat comes from here - always. We guarantee that.

  • Through our nationwide partnership with Schweizer Tafel, we are able to distribute food that is still edible to people in need. Food waste is converted into biogas. In addition to regular stock checks and restocking as needed, we also offer a “Happy Hour” starting at 3:00 p.m., during which fresh meals can be purchased at half price.

  • The packaging for our meals is 100% recyclable. After you’ve enjoyed your meal, please rinse out the packaging briefly and then always place it in our recycling bin.

    Our drivers collect the packaging and take it to the recycling center.

Payment method

  • We are very happy to offer the following payment methods: Mastercard, Visa, American Express, TWINT, PostFinanceCard, Lunchcheck and Reka.

  • Payment with prepaid cards is only available at businesses that specifically offer this option.

    Here's how to FELFEL your prepaid card with FELFEL :

    1. Scan the QR code on your prepaid card.

    2. Next, scan your FELFEL or your physical badge.

    The amount on the prepaid card will be automatically credited to your FELFEL .

  • If you join our loyalty program, you can collect coupons. You can easily activate them in the app first and then redeem them at FELFEL .

  • Yes, that’s possible. With various FELFEL , you can thank your team in a simple yet special way. Our customized options can be tailored perfectly to you and your team. If you’re interested, just email us at felfel —we’ll be happy to get back to you.

loyalty program

  • You receive the Welcome Voucher only after verifying your email. If your email is verified and you still don’t see it after 24 hours, our support team will check your account.

  • Your Birthday Voucher is sent on the day of your birthday. Make sure your birthday is added correctly in your profile, at least one day before your birthday. Vouchers are valid for 30 days.

  • Changing your birthday does not grant an additional voucher in the same year. You will receive your next Birthday Voucher on the new date in the following calendar year.

  • All vouchers are valid for 30 days from the date of issue. Expired vouchers cannot be reactivated unless a technical issue prevented usage.

  • Check that your voucher is: 

    • activated

    • still valid

    If you made a purchase and the fridge was offline, the discount will be applied retrospectively and shown in your transaction history.

  • No. All vouchers are personal and linked to your FELFEL account. They cannot be transferred or shared.

  • Loyalty data is tied to your original account. Rewards cannot be migrated between accounts, but support can check for any active vouchers.

  • Gavetti purchases currently do not count towards Loyalty Program rewards. Usego purchases do count.

  • Loyalty vouchers and Rewards cannot currently be used for Gavetti purchases.

  • If you have completed 8+ purchases in a month and should have early access, please send:

    • a photo of the POS screen, or

    • proof of purchase And support will help resolve the issue.

  • Vouchers always apply in full. If the purchase amount is lower than CHF 5, the remaining value will be lost.

  • No. Individual vouchers cannot be withdrawn once assigned.

  • Once a voucher is activated, it will be automatically applied to your next purchase. After activation, vouchers cannot be deactivated or “saved for later.”