How the Geneva Marriott Hotel strengthened company culture through FELFEL
SERVICES
COMPANY AND GOALS
To ensure that all employees can look after their guests in the best possible way, the Marriott International Group puts the well-being of its employees first. They have understood that good customer service starts with happy employees. And this not only increases guest satisfaction - it also attracts longstanding regular customers.
The Geneva Marriott Hotel wanted to offer its employees something special
and provide them with fresh food with
local products all day until late at night. For General Manager Pierre-Henri
Perrin, the challenge was to find a suitable
staff catering solution that would meet the needs of all employees
while also reflecting the hotel's "Think global, act local" philosophy
. Zoé Perrier Replein, employee at the Geneva Marriott Hotel restaurant:
"We wanted an employee catering service that emphasized products from
Switzerland and Geneva."
THE SOLUTION
General Manager Pierre-Henri Perrin found FELFEL to be the perfect partner for employee catering, primarily driven by the freshness of their offerings and their regional roots. Other key factors influencing his choice included:
CHEF'S CHOICE
Chef Fabrizio, responsible for the hotel's entire gastronomy, actively participated in the search for the right employee catering solution. Together with Pierre-Henri Perrin, he sampled a variety of dishes from FELFEL and was instantly impressed. His approval extended not just to the well-balanced menus but also to the food quality and expertise of FELFEL's partner chefs. The broad selection offered by FELFEL allowed the hotel to cater to the varied preferences of its employees.
Zoé Perrier Replein commented, "What's great about FELFEl is the diversity of dishes. They offer snacks, hot meals, and a variety of cold dishes." Mickael Le Doeuff, Chef de Rang, particularly enjoys the charcuterie, cheese, and dried mangos.
HEARTY FOOD AROUND THE CLOCK
Employees at the Geneva Marriott Hotel not only serve guests during the day but also work late into the night. With limited time for breaks, quick access to fresh and balanced dishes was crucial.
Lorane Biolay, HR Coordinator, emphasized, "FELFEL ensures the availability of wholesome and nutritious meals at night, offering a convenient solution for all our employees."
FELFEL FOSTERS UNITY
FELFEL is not only appreciated for its diverse and reasonably priced menus but also for its ability to bring colleagues from various departments together for meals. Even those who bring their own food from home find value in joining. FELFEL also sparks conversations; employees discuss the different menus, share meals, and strengthen team cohesion.
"At my previous workplace, I never had the opportunity to sit down and dine with fellow employees. Here, I cherish the camaraderie and a hearty meal from FELFEL," said Lorane Biolay.
FELFEL provides us with an effective employee catering solution. I wholeheartedly recommend FELFEL to an organization
The result
As a leader in the hospitality industry, the Geneva Marriott Hotel has placed its trust in FELFEL. The hotel not only found an ideal employee catering solution in FELFEL but also a partner that places hospitality at the forefront. "The introduction of FELFEL by our employer has had a profoundly positive impact on our employees," Sylvia Rochat, Receptionist.
And finally: WE MAKE IT FUN!
Hospitality goes well beyond a delicious meal and a top-quality coffee. We want you and your team to enjoy and let us take care of things - from start to finish.